Van ziekteverzuim naar welzijn
welzijn
co-design
strategisch
De uitdaging
De uitdaging komt vanuit een grote partner in de kinderopvang: het ziekteverzuim in de kinderopvang sector ligt hoger dan het landelijk gemiddelde. Dat is niet alleen kostbaar, maar kan ook impact hebben op de kwaliteit van de opvang — met wisselende gezichten, extra druk op collega’s en minder continuïteit voor de kinderen als gevolg. Samen met Norlandia onderzoeken we hoe we ziekteverzuim op een positieve, menselijke en duurzame manier kunnen terugdringen.
Het proces
Dit was een grote organisatie met veel locaties en teams, waardoor ziekteverzuim overal net even anders wordt ervaren. Daarom kozen we ook hier voor een aanpak die de hele organisatie meeneemt.
We spraken medewerkers uit verschillende functies en regio’s om te begrijpen wat er écht speelt: wat zorgt voor werkdruk, wat geeft energie en waar lopen mensen tegenaan? Door middel van interviews, gezamenlijke sessies en design thinking-stappen gingen we samen met management, coaches en pedagogisch professionals op zoek naar de kern van het probleem én naar oplossingen die in de praktijk werken.
Wat wordt even anders?
Het resultaat was tweevoudig. Aan de ene kant ontdekten we veel laaghangend fruit: kleine, praktische verbeteringen die direct verschil maken en die we nu breed delen met de locaties. Aan de andere kant zagen we hoe groot de invloed is van de menselijke kant van het werk — het teamgevoel, het voor elkaar doen en het ervaren van waardering. Die onderlinge verbinding blijkt minstens zo belangrijk als beleid of processen. Daarom testen we nu speelse manieren om juist die waardering, samenwerking en goede communicatie zichtbaar en voelbaar te maken in het dagelijks werk.
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